Aussie Campfire Kitchens Return & Shipping Policy

Aussie Campfire Kitchens

Build and dispatch times

Every piece of Aussie Campfire Kitchens gear is handcrafted. We work to get orders out as quickly as possible, but please allow time for your item to be built before it is dispatched.

Fire pits and BBQ pans: allow approx. 4 weeks to build before dispatch.
ACK BBQ gear: allow approx. 2 weeks to build before dispatch.

For items that are ready to ship, order verification, quality checking, and packaging generally take around 24 hours. If you need your order for a special occasion, please call us on 0429697213 before ordering so we can discuss what may be possible. Please also allow time for freight after dispatch.

Freight and delivery

Most ACK orders are shipped via Australia Post. But for the BIG ACK FIRE PITS we send those with NORTHLINE. After your order has been built, checked, packed, and dispatched, delivery usually takes between 3 and 10 days, depending on your state and postcode. Delivery may be quicker or take longer from time to time.

Tracking your order

Once your order has been dispatched, we will email the Australia Post tracking number to the email address on your order. Australia Post may also send tracking updates by SMS if a mobile number was provided. Your tracking link will show the estimated delivery time and the latest tracking updates.

Damaged or faulty items

Please inspect your parcel when it arrives. If your item has been damaged in transit or is faulty, contact us as soon as possible at campfirekitchens@bigpond.com or call 0429697213. Please include your order number and clear photos of the item and its packaging and keep the packaging until we have assessed the issue. We will review the damage and let you know the next steps.

Items damaged after delivery, altered, used incorrectly, or missing parts for reasons that are not due to our error may not be eligible for a refund or replacement.

Return policy

Our return policy lasts 30 days from the date of delivery. If 30 days have passed, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. We require a receipt or other proof of purchase.

The following items cannot be returned:

Gift cards
Items that are not in their original condition, or are damaged or missing parts for reasons not due to our error
Items returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will email you to confirm that we have received it and let you know whether your refund has been approved or rejected. If approved, your refund will be processed and automatically applied to your original payment method within the relevant processing timeframe.

Late or missing refunds

If you have not received your refund, first check your bank account again. Then contact your credit card company, as it may take some time for the refund to be officially posted. Next, contact your bank, as there may be additional processing time. If you have completed these steps and still have not received your refund, contact us at campfirekitchens@bigpond.com.

Sale items

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at campfirekitchens@bigpond.com and send the item to:

Aussie Campfire Kitchens
40 Snapper Island Drive
Wonga Beach, Queensland 4873
Australia

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver, who will be notified about the return.

Return shipping

To return your product, send it to: